How to Test the Digital Quality of the Financial Sector?
Digital Quality Assurance The financial sector, especially the banking system has seen tremendous growth in its footprint primarily driven by technology. Although technology has helped the sector to improve efficiency and enhance the scale and speed of delivering services, there is still scope for improvement. The leading banks and financial institutions have leveraged technology to improve their operational models and aim at meeting the growing customer expectations. The technologies enabling the financial sector to address the challenges of the day include Blockchain, Artificial Intelligence driven chatbots, process automation using Robotics, and distributed ledger technology among others. Even though these technologies help in enhancing the serviceability and customer experience, they are needed as per the new norms mandated by regulatory bodies – BASEL III, GDPR, and FATCA to name a few. As customers are becoming busier and more techno savvy, they want their banking se...